• Hosting

• Does my hosting include Perl support?
• What is the path to your perl server
• How do I sign up for hosting?
• Does Surfs Global provide DNS service? Can I have my own DNS name servers configured?
• Does Surfs Global offer any firewall and VPN solutions?
• How do I add more domains to my account
• Do I get a CGI bin with my hosting
• What methods of payment do you accept?
• Can I access my domain address with or without the www
• What security measures are taken?
• How do I cancel my hosting account
• What is a Domain Mirror
• What is a Virtual Domain
• What are your network connections?
• Can I host pornographic content with you?
• Do you support MsFront Page Extensions
• Will Surfs Global move my Web Site Data to my new server space for me?
• What is your policy on bandwidth?
• Can I create mail accounts on my server? What software is included for mail?
• I have uploaded my new index.htm page. Why doesn't it show
• Is MySQL and PHP supported
• How long does it take before my domain name is active
• How do I transfer files to my web site
• You have just set-up my new account, why can't I access my new control panel
• What are your Name Server Names and IP
• Will my Domain Web Space have a web-based control panel?
• Do I have unlimited access to update my web pages

• Dialup Internet Access

• Will upgrading to v.90 make my X2 modem K56-Flex-compatible or make my K56-flex modem X2-compatible?
• Whats the difference between E-Mail and a Web Site Address
• What are the local numbers I can dial into
• What is the basic requirement needed to upgrade to v.90 standard?
• I am getting cut off
• How do I stop Dialup Networking from dialing the areacode or countrycode
• My browser is changing my home page and is redrecting to other websites.
• After connection I get a page that says ‘Page Not Found’
• My Connection to the Internet takes a long time to connect
• How do I sign-up for Internet Access
• Why do I keep getting an error that the line is busy
• I am getting alot of pop up ads. How can I stop this?
• Why is there a message saying, There is no dialtone
• I get this error sometimes - Access was denied because the username and/or password was invalid on the domain.
• Why does my Internet keep asking me for my password
• I clicked on the Internet icon and the browser comes up but no dial up screen came up
• Why do I keep getting an error that says the modem is not responding
• How do I update my K56-Flex or X2 modem to run v.90?
• I can not get online:
• Will I be able to connect to you at v.90 speed?
• What kind of performance can you expect with v.90?
• upgraded my modem to v.90 (or I bought a modem that is v.90 compatible), but it does not connect at v.90.
• If I upgrade my K56-Flex to v.90, will I still be able to connect to K56-Flex modems at 56K speeds?
• How do I change my access number
• My v.90 modem will not connect at all with the ISP
• How do I cancel my Internet Access account
• I get an getting an error when I try to get Online: Port is already open or may be in use.
• How much is your Internet Access

• Internet Setup Software

• My connection screen keeps popping up after I get off line.
• I have to manually disconnect after closing my browser window.
• What is that floating window in the upper right corner on my screen?
• How to use our Internet Setup Software
• How do I Install the Setup Software
• How do I get your Internet Access setup software
• Every so ofton I get a Download screen right after I get connected.

• Domains

• How do I Transfer my Domain Name to your Domain Registrar and Name Servers
• Where do I go to register a Domain
• I placed my order three days ago, and the WhoIs lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that
• How do I transfer a Domain Name onto your Name Servers
• When I register my domain name through Surfs Global who maintains the ownership of my domain?

• Web Design

• Can you get my Web Site in the top search engines
• How can I get more traffic to my website
• Does Surfs Global have an Online Web Site Builder
• How do I start the process of getting a web site designed by Surfs Global
• Does Surfs Global offer a payment plan for web design

• Affiliates

• Where do I get banners and links?
• Do I need to fill out a W-9 or W-8 form?
• If I'm a current customer, do I still need to sign up?
• How does the PBSG Affiliate program work?
• How much does it cost to join?
• How often will I be paid?
• I will be referring large quantities of customers to you. Can I get larger commissions?

• Ordering Hosting

• I have a Domain Name and would like to transfer it to your name servers and Registrar
• I have a Domain Name and would like to transfer it to your servers
• How much to host a web site
• I don't have a Domain, but I am going to register it and host it with you.

• Set Ups/Install

• How do I setup my Internet Access account in win98
• How does the e-mail set-up to work with MS Outlook

• Payments/Invoices

• I don't think I got my monthly Invoice
• Online Invoice Program
• How do I make an Online Payment?
• When does the billing period start
• What is the SGI Client Area?
• I do not know my Surfs Global ID(SGID), can I get it sent to me?
• Where do I send my Payment

• Policies

• Internet Access Policy
• How long has Surfs Global, Inc. been in business
• Web Design and Development Policy
• How can I contact you
• Online Invoice Program
• I've forgotten my email password
• Hosting Policy
• Billing
• What are the Terms of use

• Prices/Fees

• How much is our Wireless Internet Access
• Does Surfs Global, Inc. have a reseller program and what are the fees
• How much is Internet Access
• How much is Web Site Hosting
• Do you offer a secure shopping cart and what are the fees
• What are your Web Site Design fees

• Email

• What can I manage in my Email setting area?
• I keep getting the username and password screen
• What is my email quota and how to show my email quota
• How do I setup an Email address in Outlook Express
• Where do I go to check my email online
• What is the Outgoing Mail (SMTP) Server
• How do I setup an Email address in Windows Mail
• How do I login to my Email setting area?
• Sending Email Attachments
• What is Web based Email
• Can I change my E-Mail Password?
• I cannot send mail
• What is the maximum file size of email I can send
• What's the difference between Mail Forwarding and POP Email
• I am getting alot of spam email, how do I stop getting these emails.
• What is an email alias
• I can only download some of my Emails, than it stops and gives me an error. What do I do?
• What is the Incoming Mail (POP) Server
• How do I disable Outlook Express from AUTOMATICALLY checking and collecting my e-mail?
• How many E-mail addresses do I get with my dialup or wireless Internet Access account

• Banned Scripts

• What are Banned Scipts
• What are the Banned Scripts and the replacements?
• Why do I have to remove them?

• Internet Terminology

• Gopher
• OEM
• IP Address
• MB (Megabyte)
• Mosaic
• Server Side Include (SSI)
• Spider or Robots
• Hard Disk Drive
• File Formats
• Hypertext
• PERL
• Link
• T-1
• Tag
• Netscape
• Intranet
• Ethernet
• Monospaced Font
• Menu
• Online Stores
• Payment Gateway
• Dial-up
• UNIX
• Webmaster
• Backup Generator
• Form
• Bandwidth
• Backbone (Internet Backbone)
• Extranet
• Web Business
• Control Panel
• Interactive Site/Page
• Web Operations
• OC-3
• Router
• Dedicated Line
• URL
• Open-Source Software
• VPN
• NT (Windows NT)
• SSL Support
• FTP/FrontPage access
• Web-to-Database Support
• Mozilla
• Client/Server Architecture
• Description Meta Tag
• Firewall
• HTTP (HyperText Transport Protocol)
• BBS
• Gb (Gigabit)
• Domain
• XML
• NICs/Dual NICs
• Archie
• Internet Explorer
• MySQL
• KB
• E-mail Hosting
• LAN
• Sockets
• Digital Certificate
• FAQs
• Baud rate
• Disk Storage Space
• Frame Relay
• Bit
• Mb (Megabit)
• WWW
• Body
• ARPANET
• Shopping Cart
• Wildcard
• Benchmark
• TCP/IP
• Applet
• Co-located Server
• Connectivity
• JPEG, JPG
• Shareware
• Shell Access
• Gigabytes
• Frame
• POP3 Account
• JavaScript
• VRML
• E-mail (electronic mail)
• DLT
• Rack Space
• Hosting, Web Hosting
• Pixel
• Document
• Web Server
• Microsoft FrontPage Extensions
• File Server
• Keyword
• NOC
• Node
• Dedicated Server
• Digital Picture
• Real-Time Credit Card Transaction Processing
• Linux
• Web Consultant
• Coordinates
• ASCII
• Multimedia
• Alt
• Cisco
• GB (Gigabyte)
• ISP (Internet Service Provider)
• Groupware
• Web Presence
• Argument
• Majordomo List Server
• Root Directory
• Proportional Font
• Image Map
• Browser
• Upload
• Backup/Restore
• Telephony
• GIF
• Server
• Data Center
• CGI (Common Gateway Interface)
• Telnet
• E-commerce (electronic commerce)
• ROM
• Freeware
• ISV
• FTP (File Transfer Protocol)
• Sendmail
• Real-Time
• E-mail Autoresponders/Lists
• Log File
• Whois
• Banner Advertising
• Download
• Head
• T-3
• DNS
• Merchant Account
• Authoring Software
• Application
• Anonymous FTP (UNIX only)
• Modem
• MHz (Megahertz)
• Database
• Packet
• Remote Administration
• MIME
• SCSI
• Home Page
• Cookies
• Web Site Creation
• Floppy Drive
• ActiveX
• Processor
• Query
• Directory
• Alias
• CERN
• Meta Tag
• Bookmark
• Authentication
• WAN
• Byte
• UUCP
• HTML (HyperText Markup Language)
• Visitors/Users
• Java
• Name-based Hosting
• Encryption
• SMTP
• Data Transfer
• Parked Domains
• Daemon
• Hits Counter
• Search Engine
• Directories
• Port
• Cache
• Secure Cabinet
• Access Provider
• RAM
• Shared Server
• Internet
• Binary
• Dynamic Web Pages
• USENET
• ISDN
• Chat
• Merchant Payment Center
• Host Name
• Agent
• Click-through Rate

• Hosting Server 2

• What are the Server Paths?
• Client Preferences Help Page
• More on new Domain Creation
• Traffic Usage History Help Page
• How do I login to the Client Side?
• Edit Client Help Page
• Templates Management Help Page
• How do I Login to Webmail?
• How do I redirect a domain from the server?
• Client Domain Creation Help Page
• Client Report Help Page
• How do I Login to Telnet?
• How do I Login to the Domain Control Panel?
• Client Permissions Help Page
• Client Logo Setup Help Page
• How do I create an Email address on my Domain (web Site)
• Client home page help overview

• SlipStream 5X Faster

• How does SlipStream 5 X Faster work?
• How do I know that I am connect to SlipStream?
• How do I signup for SlipStream 5X Faster?
• How much does SlipStream cost?
• How do I Install the SlipStream 5X Faster software?

• SpamAssassin Spam Filter

• SpamAssassin is marking a good Email as spam, what do I do?
• SpamAssassin is NOT marking a spam Email as spam, what do I do?
• What is the White List?
• How do I work my new Spam Filter?
• What are Spam Hits?
• How do I turn off the Spam Filter
• How do I delete Emails that are marked as Spam
• Can I have an Overview?
• What is the Black List?
• How do I Login to Manage my Spam Filter?
• SpamAssassin Filter Training Configuration

• Wireless Internet Access Setup

• What is Line-of-Sight
• Can I go anywhere and get connected
• How many hours can I be online per month
• Do you give awards for refers
• What equipment do I need
• What are the Computer Requirements
• Do I have to buy anything
• How secure is Wireless Internet
• What is the difference between Boardband and High-Speed Internet
• When can setup be done
• I have more than one computer to get connected
• Do I get an Email address
• Does Surfs Global repair Computer
• Do I need a phone line to use the Wireless Internet
• Does weather effect the connection
• Do you offer VOIP
• How do I add a local wireless network
• Can I share my Internet access with my neighbor.
• Does Surfs Global put up Rohn Towers
• How does Wireless connection work
• How far can our Wireless singal go
• How long does it take to get setup
• What are the download speeds
• Where does the equipment go
• How Do I Signup for the Wireless Internet
• Is there a contract to sign
• How do I get a wireless router
• How much does your Wireless Internet Access cost

• Wireless Internet Access Help

• My Laptop will not connect to my wireless router
• What are the settings for my Computer with a Router Win Vista
• My NIC Card says it is Unpluged
• What are the settings for my Computer
• What are the settings for my wired or wireless router
• What are the settings for my Linksys Wired Router (recommended)
• What are the settings for my Computer without a Router Win Vista
• I get 'page not found' when I try to go online
• We had a storm and now I cannot get online
• What are the settings for my Computer without a Router Win98/ME
• What are the settings I need to setup a computer for the wireless connection
• What are the settings for my Computer without a Router WinXP
• I am getting a slow connection
• What are the settings for my Linksys Wireless Router (recommended)
• What are the settings for my D-Link Wired Router
• I have a RED X thru my NIC Card icon next to my clock
• What are the settings for my D-Link Wireless Router
• What are the settings for my Computer with a Router WinXP
• What are the settings for my Computer with a Router Win98/ME
• Equipment Rebooting
• What are the settings for my NetGear Wireless Router